Adecco Poland Sp. z o. o. belongs to an international corporation Adecco SA - The world\'s leading human resource consulting firms, which has 5,100 outlets in 60 countries. Operate in Poland since 1994. Their knowledge and experience we offer in over 50 locations across the country. In 2015, work through Adecco Poland was more than 60 000 people. Adecco Poland Sp. z o. o. Employment Agency is a (certificate No. 364) .t nr 364).
Currently, for our client we are looking for a candidate for the position:
Travel Consultant with Finnish
Reference number: TCF/12/2016/GDA
Place of work: Gdynia
MAIN RESPONSIBILITIES:
• Answering calls and responding to e-mails
• Following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
• Providing customers with all requested and relevant information
• Cooperating with all relevant departments to resolve customer issues
• Providing e-ticket confirmations to customers
COMPETENCIES:
• Fluency in Finnish
• Communicative level of English
• Experience in a customer service role or travel industry – will be an asset
• Travel software knowledge would be an advantage
• Ability to solve difficult situations with customers and suppliers
• Fast learning and open to change attitude
• Excellent communication skills verbal & written
• Self-motivated, uses initiative and problem solver
• Collaborative and results driven
WE OFFER
• Great office close to the sea (3 km)
• A relocation package for people from outside the Tri-City
• Work for an International Client from Travel Industry
• Everyday contact with multinational environment
• Permanent employment contract (after 6 months’ trial period)
• Dedicated paid induction training for new joiners
• Monthly performance bonus
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• Wide range of development and training options (including soft skills, computer and language courses)
• Friendly atmosphere
• Team going outs
• Fruit Mondays to start your week with energy
• Working hours: Monday – Friday between 8 AM and 5 PM
This offer concerns permanent employment
If you are interested please send resume and cover letter in english version to :
anna.wisniewska@adecco.com
In the subject, please enter your Reference Number:
Please attach the following statement: TCF/12/GDA/2016
“I herby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments”
